Emergency and Back-up Child Care
Whether it's a child who is sick, or a provider who is unavailable (due to
illness or vacation), emergency child care situations can be frustrating and
difficult to deal with. Stanford University recognizes these concerns and has
initiated an Emergency and Back-Up Child Care Program that is administered
through FamilyCare, Inc. and the WorkLife Office.
» Contact Information for Family Care,
Inc.
FamilyCare, Inc. is pleased to offer this service to all eligible faculty
and staff. This program is designed to address your emergency child care needs
by offering the following services:
Emergency and Back-Up Child Care Program
If your regular caregiver is ill or on vacation, or if your child is mildly
ill, FamilyCare will refer you to selected in-home agencies, centers and
family daycare homes that provide back-up child care. This program can be
used for infants through school age children.
Subsidy Program
Stanford University will provide a subsidy program to reimburse the cost of
emergency care. This will be administered through a third party administrator.
The subsidy includes a reimbursement of up to 80% of the cost of back-up
care (up to a maximum of $10 per hour). Also, a maximum of 16 hours per faculty/staff
per year can be reimbursed under this program. Reimbursement can be used
for agency fees or toward the cost of care and is considered taxable income.
How the Program Works
- Call FamilyCare at 800-777-3319 to obtain confirmation of eligibility.
If eligible, you will be connected with a referral specialist who will help
you throughout the process.
- Describe your needs for emergency back-up care. Your referral specialist
will provide you with in-home agencies which have been prescreened and identified
to meet your needs. In cases where in-home care is not available or desirable,
your referral specialist will provide you with alternative back-up resources
that may include centers or family daycare homes.
- A maximum of $10 per hour and 16 hours per year can be reimbursed under
this subsidy program, up to a maximum of $160 per faculty/staff member. This
can be used for agency fees or toward the hourly cost of emergency back-up
care. This reimbursement is considered taxable income and will be reflected
on your W2.
- If a subsidy reimbursement is desired, participants are asked to submit
a claim form. Detailed instructions are listed on the form, and a receipt
from the provider must be attached. Claim forms can be obtained either through
the WorkLife Office or FamilyCare. Upon receipt, a subsidy of 80% of the
back-up care cost will be paid directly to you. The normal time for processing
is 2 weeks.
Frequently Asked Questions
Who can use this service?
All faculty and staff who are eligible for employee benefits are eligible for
the emergency/back-up program.
Can I call for backup referrals even if I have used
up my subsidy allowance?
Yes, you can utilize the emergency/back-up program as often as needed.
Am I guaranteed a provider regardless of when I call?
FamilyCare will make every effort to find resources that meet your needs. We
do not make endorsements of specific providers. In addition, we encourage
parents to check provider references.
What price range can I expect to pay for back-up care?
For in-home care, prices range from $10 to $15 per hour. Back-up care in a
center or family day care home will run between $5 and $8 per hour. Fees
need to be paid to the provider up front. You will be reimbursed once your
claim has been processed.
Are there restrictions to using the subsidy program?
Yes, faculty/staff are allowed a maximum of 16 hours per year up to $10 per
hour. This maximum of $160 dollars per year can be used for agency fees or
toward the cost of care. It is considered taxable income and will be reflected
on your W2. There is also a 4 hour minimum for using an in-home provider.
Can I use the program if my child's daycare is closed
on a day I need to work?
Yes, we will provide you with alternatives based on your needs. This includes
back-up options for weekday, evening and weekend care for children from birth
to age 12. This is subject to provider availability, however.
Contact Information:
FamilyCare, Inc.
1-800-777-3319
Monday - Friday, 7:00 a.m. - 6:00 p.m.
24 hour on-call assistance available
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